My 36 Terms & Conditions – The Complete Guide for Malaysian Players

These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Player") and my 36 ("Platform", "We", "my 36"). This Agreement governs your use of all services, games, and features made available through the my 36 platform, accessible via our official website.

By performing any of the following actions, you are deemed to have fully read, accepted, and agreed to all terms contained in this document:

• Registering a new account with my 36
• Log in to an existing account
• Making any deposit to the platform
• Participating in any game or betting activity
• Claiming any bonus or promotion

My 36 reserves the right to modify, add to, or remove any part of these Terms & Conditions at any time. Players will be notified of material changes via email or an in-platform notice. Continued use following such notification will be deemed acceptance of the updated terms.

To register and use the my 36 platform, you must meet all of the following eligibility requirements without exception:

• Minimum Age: You must be at least 18 years of age at the time of registration. my 36 takes the protection of minors from gambling activities seriously.
• Citizens or Residents: my 36 services are available to players residing in Malaysia. You are responsible for ensuring that your use of this platform is lawful in your location.
• Legal Capacity: You must have full legal capacity to enter into a legally binding contract.
• Not Self-Excluded: You must not currently be enrolled in a self-exclusion programme with any gambling operator or be subject to gambling restrictions imposed by a court or competent authority.

During registration, you are required to provide true, accurate, and up-to-date information, including your full name, an active Malaysian phone number, and a valid email address. my 36 reserves the right to request identity verification documents at any time, including a copy of a valid Malaysian MyKad or passport, for KYC (Know Your Customer) compliance purposes.

Registering with false information, another person's identity, or incomplete details is a serious breach of these terms and may result in immediate account closure and forfeiture of all available balances.

Your my 36 account is your sole personal responsibility. You are responsible for keeping your password confidential and ensuring that no other party can access your account.

• Do not share your login details with anyone, including family members.
• Use a strong password combining uppercase and lowercase letters, numbers, and symbols.
• Log out of your account when you are done playing, especially when using a shared device.
• Do not save your password in a browser on a shared or public device.
• Contact the my 36 support team immediately if you suspect any suspicious activity on your account.

My 36 uses a two-factor authentication (2FA) system that you can enable for an added layer of security. Players are strongly encouraged to activate this feature to better protect their accounts.

My 36 accepts deposits via the following local Malaysian payment methods:

• Touch 'n Go eWallet – Instant deposit, minimum RM10
• GrabPay – Instant deposit, minimum RM10
• DuitNow – Real-time transfer, minimum RM10
• Boost eWallet – Instant deposit, minimum RM10
• ShopeePay – Instant deposit, minimum RM10
• FPX (Maybank2u / CIMB Clicks / RHB Now) – Online banking transfer, minimum RM10

All deposits must be made from an account or e-wallet registered in your own name. Third-party deposits are not accepted and will be returned or frozen pending investigation.

My 36 does not charge any processing fees for deposits. However, your e-wallet provider or bank may impose their own transaction charges — this is beyond my 36's control.

Winnings withdrawals at my 36 are processed within 24 working hours once the request is approved. For Platinum VIP players, express withdrawals within 1 hour are available via e-wallet.

Withdrawal conditions that must be met:

• The minimum withdrawal is RM50 per transaction.
• The destination account or e-wallet for withdrawals must be registered under the same name as the my 36 account.
• Identity verification (KYC) must be completed before your first withdrawal is approved.
• If there is an active bonus in your account, the bonus rollover requirement must be met before any associated winnings can be withdrawn.
• Your original deposit amount — excluding any bonuses — can always be withdrawn at any time with no rollover requirements.

My 36 reserves the right to delay and investigate any suspicious or unusual withdrawal requests to ensure transparency and prevent fraud. Players found to be involved in fraudulent activity, multi-accounting, or bonus abuse will forfeit all balances, including deposited funds and winnings.

My 36 offers a wide range of bonuses and promotions to players. All offers are subject to the specific terms stated in each promotion, as well as the following general terms that apply to all bonuses:

• Every bonus carries a rollover requirement (wagering requirement) that must be fulfilled before bonus funds can be withdrawn.
• Rollover is calculated based on Bonus Amount × Rollover Multiplier or (Bonus + Deposit) × Rollover Multiplier, depending on the type of promotion.
• Not all games contribute equally toward rollover completion. Slots typically contribute 100%, while table games and Sports Betting may contribute at different rates.
• Only one deposit bonus may be active at a time.
• Unused bonuses will expire automatically after 30 days.
• My 36 reserves the right to void any bonus if there is evidence of abuse or fraud.

Players who register multiple accounts to claim additional bonuses are in serious violation of our rules. All such accounts will be closed and balances forfeited in full. my 36 employs advanced detection systems to identify such attempts.

All casino games at my 36 use a Random Number Generator (RNG) system that has been audited and certified to ensure fairness and true randomness in every round, hand, and game outcome.

General rules applicable to all casino games at my 36:

• Game outcomes generated by the my 36 system are final and cannot be disputed.
• In the event of a technical disruption during an active game, my 36 reserves the right to void the round in question and return the wagered amount to the player.
• Minimum and maximum bet limits for each game are as displayed within that game's interface.
• Players are not permitted to use automated software, bots, or any other unfair methods to gain an advantage in games.
• For Live Casino games with a real dealer, the dealer's ruling is final. In the event of a dispute, the session recording will be reviewed for resolution.

My 36 offers a wide variety of games including slots, live baccarat, roulette, blackjack, poker, table games, and more, sourced from internationally licensed providers such as Evolution Gaming, Pragmatic Play, Playtech, and others. All games operate under their respective providers' licences and are subject to industry fair play standards.

The my 36 Sports Betting section covers the Malaysia Super League, English Premier League, AFC Champions League, UEFA Champions League, badminton, e-sports, and over 50 other sports and leagues. The following specific rules apply to all sports bets:

• Result Verification: All Sports Betting outcomes are settled based on official results from the relevant sporting authority.
• Postponed Matches: If a match is postponed and not resumed within 48 hours, all bets will be voided and stakes fully refunded.
• Live Betting: Confirmed in-play bets cannot be cancelled. Players are responsible for ensuring their selections are correct before confirming a bet.
• Odds: The odds displayed at the time a bet is confirmed are the odds that apply. Any change in odds after confirmation does not affect bets already placed.
• Bet Limits: Betting limits vary by sport and match. Limits are displayed in the betting interface prior to confirmation.

The following activities are strictly prohibited on the my 36 platform and will result in immediate account suspension or closure:

• Registering more than one account under the same or different names
• Registering using another person's identity or false information
• Using automation software, bots, or tools that provide an unfair advantage
• Collusion between players in games that are intended to be played individually (particularly in poker)
• Attempted money laundering through the platform
• Misuse of the bonus system in a manner inconsistent with normal gameplay
• Chargeback – filing a dispute with your bank or e-wallet to reverse a legitimate transaction after the funds have been used
• Committing or attempting to commit fraud in any form
• Using the platform from a restricted region without prior notification

If my 36 has reasonable grounds to suspect any of the above activities, my 36 reserves the right to freeze the account, withhold withdrawals, and conduct a full investigation before reaching any final decision.

You may close your my 36 account at any time by contacting our customer support team. Prior to closure, all active rollover requirements will be voided and only the original deposited funds will be eligible for return.

My 36 reserves the right to suspend or close a player's account in the following situations:

• Violation of any section of these Terms & Conditions
• Confirmation that a player does not meet the eligibility requirements
• At the player's own request (self-exclusion)
• Account inactive for 12 consecutive months
• Legal or regulatory compliance requirements

For accounts closed at the player's request with no violations, any eligible balance will be returned within 5 working days to the registered payment method.

My 36 is not liable for any losses arising from:

• Technical failures, server outages, or internet connectivity issues beyond our control
• Third-party actions, including those of payment providers and game providers
• Betting losses arising from the player's own decisions
• Unauthorised access to your account resulting from your own failure to keep your password confidential

In all cases, my 36's maximum liability to any player is limited to the total net deposits made by that player in the 30 days preceding the claim.

My 36 reserves the right to amend, update, or replace these Terms & Conditions at any time without prior notice for minor changes, or with 7 days' notice for material changes that significantly affect player rights.

Notifications of material changes will be delivered via:

• Email to the player's registered address
• Pop-up notification upon logging into the platform
• Announcements in the my 36 news or promotions section

The "Updated" date at the top of this document reflects the date of the most recent changes. Players who do not agree with the updated terms should cease using the platform and contact the support team to proceed with account closure.

My 36 is a strong advocate for responsible gaming. We believe that sports betting and casino games should be an enjoyable form of entertainment – not a source of financial stress or personal hardship.

Responsible gaming tools provided by my 36 for all players:

• Daily/Weekly/Monthly Deposit Limits: Set deposit limits in line with your financial means.
• Loss Limit: Set a maximum loss limit for a specific period.
• Session Time Limit: Limit your playing time per session.
• Cool-Off Break: Take a mandatory break from 24 hours up to 30 days.
• Self-Exclusion: Close your account for a period of 6 months up to permanently.

If you are concerned about your own gambling habits or those of someone you know, my 36 encourages you to seek help. Further information is available on the Responsible Gaming us.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of my 36's services, please contact our support team, available 24 hours a day, 7 days a week in Bahasa Melayu:

• Support Email: support@my36.click
• Live Chat: Available on the platform after logging in
• Response Time: Within 2 hours for critical issues, within 24 hours for general enquiries

For formal complaints that have not been resolved through standard support channels, please send an email with the subject line "Formal Complaint" and we are committed to responding within 5 business days.

My 36 values every piece of feedback from our players, as it helps us continuously improve the quality of our services for the Malaysian gaming community we care deeply about.