My 36 FAQ – All Your Answers in One Place

The minimum age to register and play at my 36 is 18 years old. This is an absolute requirement with no exceptions. During registration, you are required to confirm that you are 18 years of age or older. my 36 reserves the right to request proof of age and to close any account found to belong to an underage individual.

No. Each individual is only permitted to hold one active account at my 36. Creating multiple accounts using different names, phone numbers, email addresses, or banking details is strictly prohibited and may result in the closure of all associated accounts along with forfeiture of any existing balances. If you are experiencing issues with your current account, please contact my 36 support for assistance.

Log in to your my 36 account, go to "Account Settings", and select the "Personal Information" section. You can update your phone number, email address, and bank details. Certain changes, such as your full name, require additional document verification. To change your phone number, you will need to verify via OTP sent to your old number first. Contact support if you no longer have access to your old phone number.

KYC is an identity verification process required before you can make your first withdrawal. You will need to submit:

• Front and back of your MyKad (Malaysian identity card) or a valid passport
• A selfie holding your identity document
• Proof of bank account ownership (bank statement or screenshot of the bank account in your name)

The KYC review process is typically completed within 24–48 business hours. Once approved, you can make withdrawals without restrictions.

If you wish to close your account, contact the my 36 support team at support@my36.click with an account closure request. Please ensure you have withdrawn all remaining balance before submitting the request. If you are closing your account due to gambling-related concerns, we strongly recommend using the self-exclusion first. Our team will process the account closure request within 5 business days.

my 36 accepts all major Malaysian payment methods:

• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Transfer: DuitNow (to a phone number or bank account number)
• Internet Banking (FPX): Maybank2u, CIMB Clicks, RHB Online, Bank Islam, AmBank, and more

All deposits are processed automatically and your account balance is updated in under 5 minutes.

Deposit limits at my 36 are as follows:

• Minimum: RM10 per deposit transaction
• Maximum: Depends on the payment method — typically between RM5,000 and RM30,000 per transaction
• Daily limit: Can be set by you in account settings for self-control purposes

my 36 does not charge any processing fees on deposits. Any fees that may arise are from your bank or e-wallet provider.

In this situation, please do not make another deposit just yet. Here are the steps to take:

• Save a screenshot or payment receipt from your bank account or e-wallet
• Note the transaction reference number and the exact date and time of the transaction
• Contact my 36 support at support@my36.click with the relevant details
• Our team will follow up with the payment processor and resolve the issue within 24 hours

In most cases, the funds will be credited once the review is complete, or returned to your original account if the transaction failed on the processor's end.

There is no daily deposit limit automatically imposed by my 36 on new players. However, as a responsible gaming, my 36 encourages all players to set their own deposit limits in their account settings. These limits help you manage your gaming budget more wisely. You can set daily, weekly, or monthly limits based on your personal financial situation.

my 36 withdrawal processing times are as follows:

• E-Wallet (TnG, GrabPay, Boost): 15 minutes – 2 hours
• DuitNow: 30 minutes – 4 hours
• Bank Transfer (FPX): 2 – 24 hours (business days)

Withdrawals requested on weekends or Malaysian public holidays may take until the next business day to process. All withdrawals are also subject to standard security checks.

my 36 withdrawal limits are:

• Minimum: RM30 per withdrawal request
• Daily maximum: Depends on account tier – regular players up to RM20,000, VIP players up to RM100,000

For withdrawals exceeding the daily limit, please contact the my 36 VIP team. my 36 does not charge any withdrawal fees.

A withdrawal may be declined for several reasons:

• KYC not completed or documents not accepted
• Bonus rollover requirement not yet met (balance does not meet wagering requirements)
• Bank account details do not match the name on the my 36 account holder
• Suspicious activity detected, requiring additional security review
• The amount requested for withdrawal exceeds the maximum limit

If your withdrawal is declined, you will receive a notification stating the reason. Contact support for further clarification.

No. my 36 only allows withdrawals to a bank account, e-wallet, or DuitNow that is registered under the same name as the my 36 account holder. This is a standard policy to prevent fraud and money laundering. Any attempt to withdraw funds to a third-party account will be declined and may result in your account being suspended for further review.

New my 36 members are eligible for a first deposit bonus of 150% up to RM1,000. For example, if you deposit RM100, you will receive an additional RM150 bonus, bringing your total balance to RM250 to play with. To claim this bonus, select the bonus offer when making your first deposit. Rollover terms apply — refer to the Promotions for full details.

Rollover is the minimum wagering amount you must reach before bonus funds can be withdrawn. Example calculation:

• You deposit RM100 and receive a RM150 bonus
• Total (deposit + bonus) = RM250
• If the rollover is 15x: RM250 × 15 = RM3,750 must be wagered
• Once RM3,750 in wagers is reached, the balance can be withdrawn

Rollover is calculated based on completed wagers, not on winnings or losses. Check the specific terms of each bonus on the page Promotions.

Yes, my 36 offers a variety of ongoing promotions for existing players:

• Friday Reload Bonus: 30% bonus on Friday deposits
• Weekly Cashback: Up to 10% for VIP players
• Weekly Tournament: Cash prizes from RM50 – RM5,000
• Friend Referral: Commission for every friend you refer
• Birthday Offer: A special bonus on your birthday month

Check the Promotions regularly for the latest offers.

Yes, you can choose not to claim a bonus when making a deposit. By not selecting any bonus, your deposit is free from rollover requirements and can be withdrawn at any time (subject to standard withdrawal limits). This is a great option if you prefer the flexibility to withdraw quickly without needing to meet any additional wagering conditions.

my 36 offers over 1,500 game options, including:

• Slot: 1,000+ titles from Pragmatic Play, Habanero, PG Soft, Spadegaming and more – including progressive jackpots
• Live Casino: Baccarat, blackjack, roulette, sic bo, and game shows with real dealers, available 24/7
• Poker: Texas Hold'em, Omaha, and other variants with real players
• Sports Betting: Football (Malaysia Super League, EPL, La Liga), badminton, e-sports, and 30+ other sports
• Jackpot: Jackpot games with prizes of up to RM2 million and beyond

Yes. All slots and table games at my 36 use a Random Number Generator (RNG) certified by independent third-party certification bodies. The RNG ensures every spin is independent and random — no patterns or manipulation are possible. For live casino, games are conducted by real human dealers in a live-streamed studio environment, guaranteeing full transparency in every round.

Yes, most slots at my 36 offer a free demo mode that lets you try the game without using real money. It's the best way to understand how a game works, explore its bonus features, and decide whether it suits your playing style before placing real bets. However, Live Casino games and Sports Betting are available in real-money mode only.

RTP (Return to Player) is the percentage of total wagered money that a game theoretically pays back to players over the long run. For example, a slot with 96% RTP means that for every RM100 wagered, an average of RM96 is returned to players over time. Keep in mind that RTP is a long-term statistical value — it does not guarantee winnings in any single session. Every spin is independent and random. RTP information for each game can be found in the respective game details.

my 36 employs multiple layers of data protection:

• 256-bit SSL Encryption: All data is transmitted in encrypted form — the same standard used by Malaysian banks
• Malaysia PDPA: We are fully compliant with Malaysia's Personal Data Protection Act 2010
• Secure storage: Data is stored on protected servers with restricted access
• No data sharing: Your personal information is never sold or shared with third parties without your consent

Read Privacy Policy us for full details.

Take immediate action if you suspect unauthorised access:

• Change your password immediately via your account settings
• Enable two-factor authentication (2FA) if you haven't already
• Review your login history in account settings to identify any suspicious sessions
• Contact my 36 support at support@my36.click immediately — we can temporarily freeze your account pending investigation
• Review your transaction activity and report any transactions you did not make

my 36 will help investigate and recover your account securely.

my 36 is accessible via:

• Desktop browser: Chrome, Firefox, Safari, Edge (latest versions recommended)
• Android Phone: Android 8.0 and above via Chrome or Firefox mobile
• iPhone/iPad: iOS 13 and above via Safari or Chrome
• PWA (Progressive Web App): Add my36.click to your home screen for a native app-like experience

For the best experience, use a stable internet connection with a minimum speed of 5 Mbps, especially for live casino games with HD video streaming.

If you get disconnected during a Live Casino session, my 36's system will record the state of the game at the moment of disconnection. Once you reconnect, you can view the outcome of any completed rounds in your game history. Any bets placed before the disconnection will be settled according to the actual result of that round. Should there be any dispute, contact support with the round number for a manual review.

You can reach the my 36 support team through several channels:

• Live Chat: Click the live chat icon within the my 36 platform – response within 1–3 minutes
• Email: support@my36.click – response within 2–4 hours

Our support team operates in both Bahasa Malaysia and English, 24 hours a day, 7 days a week, including Malaysian public holidays.

If you encounter a technical issue, try the following steps in order:

• Refresh the page (F5 or your browser's refresh button)
• Clear your browser cache and cookies, then log in again
• Try a different browser or a different device
• Ensure your internet connection is stable — try switching from WiFi to mobile data or vice versa
• If the issue persists, take a screenshot of the error message and contact my 36 support with the details (time, game type, error message)

The my 36 technical team continuously monitors the platform and resolves issues promptly.