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my 36's Commitment

Responsible Gaming – Play Healthy at my 36 Malaysia

At my 36, responsible gaming is more than words on a page. It is a core value built into every feature of our platform – from self-control tools to 24/7 support for players who need help.

Register & Set Your Limits View Control Tools
Flexible Deposit Limit
Self-Exclusion
24/7 Support
18 Years and Above

Why This Matters

Play for Fun, Not to Escape

Ask any long-time my 36 player and they will tell you the same thing: slots, live casino, or Sports Betting is most enjoyable when you play with a clear head, within a set budget, and without pressure. That is the heart of responsible gaming.

My 36 believes digital entertainment should add something positive to your life – not become a source of financial stress or family conflict. We understand that gambling can be difficult to control for some people, which is why we invest in tools that genuinely help players stay in control.

Whether you are a new player looking to set limits from the start, or a seasoned player who feels things are getting a little serious, my 36 is here to help. No question is too small, no judgment. Just genuine support.

Always remember: Money used for gambling must be money you can afford to lose. Never gamble with rent money, emergency savings, or borrowed funds. This is not a slogan – it is serious advice from my 36.

Basic Responsible Gaming Tips
1
Set a Budget Before You Play
Decide how much you are comfortable spending – and stick to it, even when you feel like you are "almost winning". Set a deposit limit on your my 36 account as a constant reminder.
2
Don't Chase Your Losses
A bad run is a normal part of any game of chance. Topping up your balance to chase losses is a dangerous trap. Stop, take a break, and come back tomorrow.
3
Time Limits Are Your Friend
Set a session time limit. Take a break every 30–60 minutes. Keep an eye on the clock – it's easy to lose track of time when you're enjoying slots or live baccarat.
4
Life Balance Comes First
Make sure gambling does not interfere with your work, family, sleep, or daily responsibilities. If it starts to, that's a sign you need to take a longer break.

Self-Control Tools

Six Responsible Gaming Tools at my 36

All these tools are available free of charge to every my 36 player. You can activate, adjust, or increase limits through your account settings or by contacting our customer support.

Deposit Limit
Set a limit on how much you can deposit per day, week, or month. If you attempt to deposit beyond the limit, the my 36 system will automatically block the transaction. Limits can be reduced immediately, but increases require a 24–72 hour waiting period as an added safeguard.
Loss Limit
Set the maximum amount you are willing to lose within a given period. Once your loss limit is reached, your account will be automatically blocked from placing any new bets for the duration specified. This is the most effective way to prevent chasing losses.
Session Time Limit
Set how long you can play in a single session. When the time is up, my 36 will display a notification and prompt you to log out. This feature is especially useful for players who lose track of time while playing slots or Live Casino.
Cool-Off Break
Need a short break? Activate a cool-off period for 24 hours, 48 hours, one week, or 30 days. During this time, you will not be able to log in, make deposits, or play. Your account remains active and you can return once the cool-off period ends.
Self-Exclusion
If you feel you need a longer, more serious break, my 36's self-exclusion option allows you to close access to your account for 6 months, 1 year, or permanently. During this period, any attempt to re-register will be blocked.
Real-Time Alerts
my 36 will automatically send you reminders when you are approaching your deposit, loss, or session time limits. Notifications are sent via email and in-app so you are always aware of your activity before reaching the limits you have set.

How to Use

How to Set Self-Control Limits on my 36

Many players know about self-control tools but are unsure how to use them. At my 36, the process is designed to be simple and quick – you can set your limits in under two minutes.

Log In to Your my 36 Account
Use the "Log In" button at the top of the website and enter your username and password.
Go to Account Settings
Click your username in the top right corner, then select "Account Settings" from the dropdown menu.
Select "Responsible Gaming"
In the settings menu, look for the "Responsible Gaming" or "Self-Control" section and click it to view all available options.
Set Limit & Confirm
Select the type of limit you want to set, enter the limit value and duration, then click "Confirm". The limit will take effect immediately or within the specified period.

If you are having trouble setting limits or need immediate assistance, contact the my 36 support team at support@my36.click. Our team speaks Bahasa Malaysia and operates 24 hours a day.

Weekly Limit Example

Typical Player Deposit Limit Overview

Weekly DepositRM200 / RM500
40% of your weekly limit used. You can still deposit RM300 more this week.
Monthly Loss LimitRM350 / RM800
44% of this month's loss limit used. You still have a comfortable amount left to play with.
Today's Session Time1h 20m / 3h
44% of your daily session time limit used. You have 1 hour 40 minutes remaining.
Bet Limit Per RoundRM5 / limit RM50
Current bet is well below the maximum bet per round limit.

For illustration purposes only. Actual values reflect the limits you have set in your account.

Warning Signs

Signs That Gambling May Be Becoming a Problem

Problem gambling rarely appears overnight – it develops gradually. Recognising the early signs is key to an easier and faster resolution.

You are gambling with money that should be going towards daily essentials such as rent, utility bills, or food.
You frequently "chase losses" – depositing again after losing in hopes of winning back what you have lost.
You play longer than you planned and find it hard to stop, even when you intended to.
You hide your gambling activity from family members or friends, or lie about how much you have spent.
You feel restless, anxious, or irritable when not playing, or only feel good when you are gambling.
Work or academic performance has declined due to the time and mental energy spent on online casino gaming.
Relationships with family or friends have been affected due to conflicts related to gambling activity or the financial problems it has caused.
You borrow money from others or use a credit card to fund your gambling or pay off gambling debts.

If you recognise yourself in any of the signs above, please do not feel ashamed or alone. The best first step is to reach out to the my 36 team or use the self-exclusion tool. Asking for help is a sign of strength, not weakness.

Self-Assessment

Test Your Own Playing Habits

Answer the short questions below honestly. This is not a clinical test – it is simply here to help you reflect on your own playing habits.

1. Have you ever played longer or spent more than you originally planned?
2. Have you ever gambled to escape stress, sadness, or everyday problems?
3. Have you ever tried to stop playing but were unable to?
4. Has anyone around you ever expressed concern about your gambling activity?
5. Do you have a deposit limit or loss limit set on your my 36 account?

Learn More

My 36 Self-Control Tools – How They Work

Every tool is built on one principle: easy to activate, hard to ignore.

1
Daily / Weekly / Monthly Deposit Limit

You can set deposit limits for daily, weekly, or monthly periods. Limits can be reduced immediately. To increase a limit, a waiting period of 24 hours (daily limit) to 72 hours (weekly/monthly limit) applies as a self-protection measure.

2
Net Loss Limit

Set as a net loss (deposits minus withdrawals) over a defined period. Once the limit is reached, the my 36 system automatically blocks all new bets until the limit period ends or you reduce the limit.

3
Automatic Session Time Reminder

Set a maximum session time. A reminder will appear when you have 15 minutes remaining before your limit is reached. Once the limit is hit, the system will suggest you log out and take a break before continuing.

4
Cool-Off Mode (24 Hours – 30 Days)

Activate cool-off mode whenever you feel like you need a break. During cool-off, you cannot log in, deposit, or play. Your account remains active and you can return once your chosen cool-off period ends.

5
Long-Term Self-Exclusion

For players who need a serious break, self-exclusion options of 6 months, 1 year, or permanently are available. During this period, any re-registration attempts using the same details will be blocked and no bonuses will be offered to you.

6
Play History & Statistics Dashboard

Access a full report of your gaming activity – how much you have deposited, withdrawn, won, and lost over any given period. This transparency helps you make more informed and mindful decisions about your play.

FAQ

Frequently Asked Questions About Responsible Gaming

Some wonder whether responsible gaming actually works or is just a PR exercise. Here is our honest answer.

Need Immediate Help?

The my 36 responsible gaming support team is available for you 24/7.

support@my36.click

Yes, you can increase your deposit limit. However, to protect you, a waiting period applies depending on the limit type: 24 hours for daily limit changes, and 72 hours for weekly or monthly limit changes. This gives you time to reconsider before the new limit takes effect. Reducing a limit, on the other hand, takes effect immediately.

Once your self-exclusion period ends, your account will not be automatically reopened. You will need to actively contact the my 36 support team and express your intention to resume using the platform. This is an additional safety measure to ensure you are truly ready before returning to play. For permanent self-exclusion, the account cannot be reopened under any circumstances.

No – only you can change the limits on your account after identity verification. However, if you have a family member who is concerned about your playing habits and wishes to seek assistance, they may contact the my 36 team to discuss the support options available. We will do everything we can to help within the boundaries of our privacy policy.

No. During a cool-off or self-exclusion period, my 36 will not send you any bonus offers, promotions, or marketing communications. This is our commitment – we will not attempt to influence your decision to take a break from the platform. The only communications sent during this period are those necessary for account security purposes.

my 36 uses a play pattern monitoring system that detects significant changes such as sudden spikes in deposits, unusually long playing sessions, or repeated chasing-losses behaviour. When such patterns are detected, our support team will reach out to the player personally to offer assistance and remind them of the self-control tools available. This is done with care and respect.

Player Experiences

What my 36 Players Are Saying

Responsible gaming is not just a concept – real my 36 players have used these tools and felt the difference.

“
I set a deposit limit of RM300 per week from day one. Two years on, I'm still sticking to it. Playing slots is fun – but it's even better when your money doesn't disappear without you noticing.
Ahmad R.
Slots Player, Kuala Lumpur
“
I once used the cool-off for 2 weeks after a losing streak. The my 36 support team reached out, checked in on me, and never pressured me to come back. Once I'd cooled down, I realised just how important that break was.
Faizal M.
Baccarat Player, Johor Bahru
“
The session time limit I set really helps me maintain balance. I used to play 5–6 hours without realising it. Now with the 3-hour reminder, I know when to stop and make time for my family.
Zuraidah K.
Poker Player, Petaling Jaya

Register with my 36 – A Platform That Cares About You

Join over 500,000 Malaysian players who enjoy gaming responsibly on my 36. Set your limits from day one and experience a healthy, controlled way to play.

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Free control tools · 24/7 Bahasa Malaysia support · 18+ only

Responsible Gaming Reference Documents

To fully understand my 36's commitment to safe gaming, we also encourage you to read our Terms & Conditions and Privacy Policy, which outline your rights as a player.

Terms & Conditions Privacy Policy
Bahasa Melayu